Return Form

Frequently asked questions

Does Oreck.com accept returns of Oreck products purchased from another retailer?

No, only products ordered from Oreck.com can be returned through the Oreck website. Purchases made elsewhere have to be returned through the original place of purchase. If you are having issues with a Oreck product, Oreck can support with warranty service.

Does Oreck cover return shipping?

Oreck will provide a pre-paid shipping label to you through email. Any other additional charges related to expedited shipping will not be refunded.

When can I expect my refund?

Please allow 4-6 weeks for processing of a return.

What if I process a partial return?

Please add the model number(s) of the item(s) that will be returned in the description 

How will I be refunded?

Credits are issued via the payment method used for original purchase. Beyond 30 days, credit will only be issued when Oreck determines that the return is due to a mistake made on the original order by Oreck.

What happens to my refund if I return a Oreck product that was a gift?

Refunds are made back to the original form of payment. It can take 4-6 weeks depending on the payment used and the practices of the financial institutions to see the funds credited back.

What happens if my order is not eligible for a return?

If your order is not eligible for a return, you can chat with us for assistance with your product or questions with the chat button below.

1. Please submit the form below with your purchase information and all the items you wish to return.
2. Once the form is received our team will respond with a confirmation email within 48 hours.
Notes:
  • DirtDevil only accepts returns purchased directly on DirtDevil.com, for any other retailers please chat below.
  • Valid returns are to be made within the 30 day policy.
  • Once your items have been received please allow 4-6 weeks for the full refund to be sent back to your original form of payment